What if the diamond sells before my US order is confirmed?

You should be offered a comparable certified stone or a refund. You should not silently receive a different diamond.

US guides

Confirm the exact diamond before it ships to a US address

Availability can change until the stone is secured.

The US decision

Request the diamond, finish payment when you are ready, and expect that specific report number. If it cannot be secured, Carat Mate contacts you about a comparable option or a refund.

What to verify

Keep the report PDF from the listing so you know what “the same stone” means.

What to do next

Use the request path rather than a screenshot in a text thread. Carat Mate ships the certified loose diamond and its lab report to United States addresses. Prices on the site are in USD. Wrong-item returns may be considered within 3 days of delivery, subject to review.

Questions

What if the diamond sells before my US order is confirmed?: You should be offered a comparable certified stone or a refund. You should not silently receive a different diamond.