Legal
After your diamond is confirmed and payment is complete, we arrange delivery — timing depends on the stone and destination.
Shipping begins once payment succeeds and your diamond is confirmed. Estimated delivery on a listing (when shown) is a guide, not a guarantee.
You will receive confirmation by email. Tracking details are shared when the shipment is handed to the carrier.
We ship to the United States, Canada, the UAE, London, and Australia. Other destinations may be available on request — email hello@caratmate.com before you pay if you need delivery elsewhere.
Cross-border orders can involve customs rules and duties. Those charges, if any, are the recipient’s responsibility unless we state otherwise before you pay. See also our US, Canada, and UAE pages. For London and Australia, email hello@caratmate.com with your delivery city when you request a stone.
Catalog prices are always shown in USD, regardless of where you browse. We do not convert to CAD or AED on the site. Location pages use the same catalog; they are not separate inventories.
Questions about an order in transit? Email hello@caratmate.com or call +971 52 743 2688 with your order or request details.
