US guides
A loose diamond headed to a US address should travel as an insured shipment, not as an ordinary untracked parcel.
The certified diamond and the lab report that belongs to it. When it arrives, match the report number and the carat weight before you book a setting appointment.
Subject to review, Carat Mate will take a return if we ship the wrong item, within 3 days after delivery in the United States. The clock starts at delivery, not when the label is created. Change-of-mind returns are not accepted.
Carat Mate ships the certified loose diamond and its lab report to United States addresses. Prices on the site are in USD. Wrong-item returns may be considered within 3 days of delivery, subject to review.
