US guides
You are buying a specific certified stone. Returns are reviewed only when the wrong item was shipped.
Confirm the report number, photos, and 360° view before you request the diamond. That is the stone we secure and ship.
If the parcel does not match the ordered stone, email within 3 days of delivery. Cases are subject to review. Preference changes are not a return reason.
Read the returns page once, then match the delivered stone to the report every time. Carat Mate ships the certified loose diamond and its lab report to United States addresses. Prices on the site are in USD. Wrong-item returns may be considered within 3 days of delivery, subject to review.
